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Smarter News, Analysis & Research Communities -- -- ABOUT US | SERVICES | SUBSCRIPTIONS | LOGIN | SIGNUP Follow @tmcnet SUBSCRIBE TO TMCnet COMMUNITIES TMCnet's Online Communities™ Business VoIP Call Center Ad Tech Call Center Management Call Center Scheduling Power Protection SD-WAN Shaping Influence Space IT Bridge The Blockchain Domain Transforming Network Infrastructure UC Network Management Virtual PBX White Label Hosted VoIP -- Workforce Management Latest Form The Communities Dell Force 10 Brings Virtualization to Networking Server Technology Hosts DCIM Workshop in Amsterdam, London Autodesk Launches Autodesk BIM 360 The Cloud is the New Home for Many Managed Communications Services -- PUBLICATIONS TMCnet Magazines Internet Telephony Magazine Click here to read latest issue Subscribe for FREE - Click Here CUSTOMER Click here to read latest issue Subscribe for FREE - Click Here Cloud Computing Magazine Click here to read latest issue Subscribe for FREE - Click Here IoT EVOLUTION MAGAZINE Click here to read latest issue Subscribe for FREE - Click Here EVENTS TMCnet Events 2013 Fog World Congress [October 1 - 3, 2018] -- AstriCon [October 9 - 11, 2018] -- Connected Real Estate Summit [ February 12-14, 2020] Industrial IoT Conference [ February 12-14, 2020] The Intelligence Edge Expo [ February 12-14, 2020] IoT Evolution Expo [ February 12-14, 2020] ITEXPO [ February 12-14, 2020] Open Source World [ February 12-14, 2020] SD-WAN Expo [ February 12-14, 2020] The Smart City Event [ February 12-14, 2020] CVx (ChannelVision Expo) [ February 12-14, 2020] The Blockchain Event [ February 12-14, 2020] Adaptive & Intent-Based Networking Expo [ February 12-14, 2020] -- AIOps Expo [ February 12-14, 2020] Future of Work Expo [ February 12-14, 2020] MSPExpo [ February 12-14, 2020] AWARDS TECHNOLOGIES TMCnet's Technology Sites CaseStudyU -- Cable Technology -- CustomerZone360 DevsWorld Fog Computing World -- Financial Technology -- Green Technology -- HTML5 -- HealthTechzone Information Technology Mobile Commerce Insider -- MobilityTechzone IoT Evolution -- MSP Today NFVZone Robotics Technology -- SDN Zone -- Smart Grid -- Sports Technology -- Technology Jobs -- TechZone360 Wearable Tech World -- WebRTC World MORE NEWS Browse News by Topics Service Provider Developer AIOps News Future of Work News Healthcare Technology IIoT News Hub Reseller Security Smart City Sentinel Europe Asia Africa Latin America Middle East Australia -- BLOGS TMCnet BLOGGERS Rich Tehrani Steve Anderson Suzanne Bowen Jim Machi Peter S. Buswell More >> MORE TMCnet Resources Account-based marketing (ABM) ApexTechServices Awards Blogs Buyers' Guide Content Marketing eBooks Research Reports Research -- Snapshots Strategic Solutions Series TMCLabs TMCnet Workplace Excellence Awards Videos Webinars White Papers About TMCnet Contributors Contact Us Corporate News Directions Employment -- Management Media Kit PR Resources TMCnet Services Technology Marketing Corporation Subscriptions FREE Magazine Subscriptions FREE eNewsletters News Alerts and Custom RSS Feeds Follow Us Your Way Twitter Facebook RSS Feed MARKETS » NFV WEARABLE TECH -- Space IT Bridge WebRTC -- HOT TOPICS » SD-WAN THE BLOCKCHAIN DOMAIN UC NETWORK MANAGEMENT RESOURCE CENTER - WHITE PAPERS | WEBINARS | EBOOKS | TMCLabs | VIDEOS | MEDIA KIT Featured Communities Business VoIP Call Center Ad Tech Call Center Management Call Center Scheduling Power Protection SD-WAN Shaping Influence Space IT Bridge The Blockchain Domain Transforming Network Infrastructure UC Network Management Virtual PBX White Label Hosted VoIP -- Workforce Management AI's Important Role in Customer Service Workflows By: AB -- Choosing a Predictive Model for Call Center Forecasting By: AB -- Meeting Top IoT Challenges: Security, Privacy, Regulations By: TS -- Choose a Cybersecurity Tech Support Provider to Protect you From Iran and other Hackers By: AB -- The Evolving Role of Chatbots in the Customer Service Realm By: AB -- TMC Announces Cannabis on the Blockchain Coming to ITEXPO By: LS -- ITEXPO Vegas 2013 -- REGISTER NOW! -- TOP STORIES Last Updated: 11:20 AM EST - Jan 21, 2020 UPenn Chooses Vonage to Unite Campus Communications By: Laura Stotler The University of Pennsylvania has selected Vonage's unified communications solution to unite and manage communications across all campus departments. The move marks the third key partnership for the cloud communications company this year. Making Sense of Call Center Data with Analytics By: Tracey E. Schelmetic Data is everywhere these days. If you're using any modern call center solutions at all, you're probably capturing a lot of information from your phone system, your workforce management solution, your call recording system and more. Maybe you … The Value of Long-Term Forecasting & Scheduling in the Call Center By: Laura Stotler A long-term approach to call center scheduling can be invaluable for ensuring a center is operating at peak productivity and efficiency. Call center managers can pull a number of historical and future variables from different departments and sources to … Frost & Sullivan Recognizes Sprint's AI-Driven Messaging Solution with Innovation Accolade By: Tracey E. Schelmetic Analyst group Frost & Sullivan recently recognized Sprint Business with its 2019 North American New Product Innovation Award for Sprint Smart Messaging, an AI-powered text messaging system designed to handle simple communications with customers. RingCentral Wrangles Eswaran from Microsoft to Serve as New President & COO By: Maurice Nagle Cloud communications industry leader RingCentral named Anand Eswaran President and Chief Operating Officer. The 24 year industry vet brings a wealth of experience and track record of success from firms such as SAP, HP and Microsoft to his new duties. DOWNLOAD EVENT RELATED INFOGRAPHICS Cyber Security Talent Gap Growing Rapidly Attribution: Techradar Global UC market size expected to reach USD 167.1 billion by 2025 Attribution: PRNewswire, Reportbuyer Making the Future of Work More Human Attribution: Zyxel Global Workplace Study defines the 'New Normal': Flextime and Remote Working Attribution: Condeco Software VIEW ALL MORE NEWS Finance Industry Banking on AI to Improve the Customer Experience Read more » Creating Custom IVR Applications for Your Contact Center Read more » Dell'Oro Determines SD-WAN Space Set for Growth Read more » New Survey Analyzes AIOps Adoption, Opinions Read more » Martello Recognized by Frost & Sullivan Read more » What's Great About CPaaS Read more » LATEST FROM CHANNELS AND COMMUNITIES How to Improve Security in Your Communication Apps 7 Topics to Avoid When Writing Your College Admission Essay Manufacturing Robotics- Making Factories Competitive and Safe The Exposure Epidemic Is Spreading-FAST! The Exposure Epidemic Is Spreading-FAST! Customized Mobile App: The Next Big Thing in Casino Tech Students Healthcare: Positive and Negative Impact of Social Media on Health Step by Step Guide to Schedule Instagram Posts AI's Important Role in Customer Service Workflows Choosing a Predictive Model for Call Center Forecasting VIEW ALL NEWS Recently added Online Communities CLICK HERE TO LEARN MORE ABOUT ONLINE COMMUNITIES Workforce Management RECENT ARTICLE ORGANO Gets Customer Experiences in Shape with Talkdesk The Blockchain Domain RECENT ARTICLE How Bitcoin Trading Is Evolving with Technology UC Network Management RECENT ARTICLE Telkomsel Picks Metaswitch to Offer More UC for Businesses in Indonesia ITEXPO Begins in: NEWS FROM THE EDITOR-IN-CHIEF Exclusive Presentation at ITEXPO / MSP Expo: Top-10 Critical Business Issues Update Citrix SD-WAN ASAP Exclusive Presentation at ITEXPO/MSP Expo – Top 10 Opportunities for Cloud Solutions including Green Ones Exclusive Presentation at IT/MSP Expo – Accelerating Customer Expectations Communications AI Firestorm Explored at ITEXPO/MSPEXPO VIEW ALL BLOGS Latest SD-WAN News Cradlepoint Integrates Machine ...
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